Physical shop for measuring instruments in Berlin?

I'm afraid you're 20 years too late for that kind of shop. There's a 
very competent shop for components of every kind with Segor electronics, 
but they only have a single handheld oscilloscope.
https://www.segor.de

Felipe P. schrieb:
> Hello!,
> First, sorry for writing in English, I'm working in my German, but that
> will take time.

This site has an english speaking sister site https://embdev.net/

It might look a bit empty but everything you post there will 
automatically appear here, too. And it gets automatically marked that 
you want to write in English.

> I want to buy a new oscilloscope but, unfortunately, I have had bad luck
> ordering online (I receive defective devices, several times).

I am curious. Where did you order, and what were the defects?

Thanks for the answers. Yes, everything is online now, and it make sense 
in my opinion. This is an exceptional case I guess.

> I am curious. Where did you order, and what were the defects?
Uff it was a nightmare, in short: I order in Reichelt one R&S RTC1002 
(the promo bundle all included). The device had a stuck pixel so I send 
it back for an exchange. After about one month I received another scope, 
which had the same problem, then, I sent it back again, but now asking 
for a reimbursement. After about another month I received the same 
second scope but serviced, it had an official sticker and the 
documentation informing that they changed the LCD. Well... the new LCD 
also had a pixel stuck. I complain everywhere but R&S keep saying that 
less than 3 defect pixels in an LCD are acceptable, nothing is specified 
in the datasheet, though. In the end, I convince them to return the 
device and get a reimbursement (Reichelt didn't like it, they wanted to 
give me a credit note)

More details here:
https://www.eevblog.com/forum/testgear/qa-on-rohde-schwarz-oscilloscopes/msg4094335/#msg4094335

I guess I will have to try online again,
Thanks!!
Felipe.-

Call CalPlus in Berlin, try make a date and go. This is an professional 
distributor for measurement instruments. I know there service as fine.


Best regards

Felipe P. schrieb:
> I complain everywhere but R&S keep saying that less than 3 defect pixels
> in an LCD are acceptable, nothing is specified in the datasheet, though.

What makes you believe, any other dealer could handle this problem?

Do you think you could detect a stuck pixel at any loc onscreen while 
testing the scope in a shop?

Thanks Ove for the advice. I will contact them.

Percy N. schrieb:
> What makes you believe, any other dealer could handle this problem?
I do believe a good seller will try to find a way to handle the problem, 
and if he/she cannot do it, will propose alternatives that maybe I'm not 
aware of. A good sell makes everyone happy.

> Do you think you could detect a stuck pixel at any loc onscreen while
> testing the scope in a shop?
Yes I will, I did it three times already, at first sight. The pixels on 
these LCDs are quite big.

Thanks again!
Felipe.-